Introduction

Centinela AI S.A.S. owns the official website www.centinela.io , a platform designed to optimize cloud costs while maintaining security and performance. Our solution leverages advanced artificial intelligence to provide personalized recommendations and ensure sustainable savings on services like AWS. This document establishes the general Terms and Conditions applicable to the use of the services offered by Centinela AI S.A.S. through its digital platform. By using our website or any associated service, users acknowledge that they have read, understood, and accepted the Terms and Conditions as well as the Privacy Policy.

Definitions

1. User: Any person accessing the www.centinela.io website or using the services provided on the platform.

2. Registered User: An individual who, after creating an account, accesses Centinela AI’s features with assigned privileges.

3. Account Administrator: A person authorized to manage multiple cloud accounts on the platform, such as organizations or companies with complex structures.

4. Cloud Account: Cloud service accounts (e.g., AWS) linked to the platform for analysis and optimization recommendations.

5. Personalized Recommendations: Actions suggested by the platform, based on artificial intelligence, to optimize costs and maximize performance.

6. Initial Implementation: Activities performed to configure and activate Centinela AI services for a cloud account.

General Provisions

Using the platform requires user activation and acceptance of the Terms and Conditions and Privacy Policy. Key provisions include:

• Account activation implies explicit acceptance of these terms.

• The user acknowledges responsibility for securing their login credentials.

• Centinela AI reserves the right to reject or cancel accounts that pose risks to the platform’s operation or reputation.

Service Scope

Centinela AI provides technological tools for managing and optimizing cloud costs. Features include usage analysis, optimization recommendations, continuous monitoring, and personalized reports. The legal relationship between the user and Centinela AI is formalized upon acceptance of these Terms and Conditions, which are binding.

Liabilities

User Responsibilities:

1. Ensure login credentials are secure and not shared.

2. Assume risks associated with platform use, including implementing security measures on their devices.

Centinela AI Responsibilities:

1. Provide continuous and stable access to the platform, subject to force majeure.

2. Adopt security measures to protect user information.

Centinela AI is not liable for damages caused by issues beyond its control, such as cyberattacks or third-party service disruptions.

Payments

Centinela AI’s services may include plans with different fees. Users are responsible for completing payments for their selected plan.

Intellectual Property

All software, source code, designs, content, and tools related to the platform are the exclusive property of Centinela AI S.A.S. Unauthorized reproduction, distribution, or use is prohibited.

Service Duration and Cancellation

Centinela AI’s services will remain available as long as the platform is active. Users may cancel their accounts at any time through the established channels. Centinela AI also reserves the right to suspend or cancel accounts for violations of these terms.

Applicable Law and Jurisdiction

These terms are governed by the laws of the Republic of Colombia. Any disputes will be resolved in the courts of Medellín.

Contact

For questions or concerns, please contact us via email at support@centinela.io .